Warranty Policy




Warranty Coverage

  • 15-Day Replacement: Commencing from the date of purchase, should the product encounter any quality issues within the initial 15 days, you are entitled to opt for a replacement of the identical model.
  • 1-Year Warranty: WUBEN provides a 1-year warranty specifically for rechargeable batteries and flashlights; however, other accompanying accessories are not covered under this warranty.
  • 5-Year Warranty (For Registered Users): Initiated from the date of purchase, users who have registered their product on the official WUBEN website are entitled to free repair services for any quality issues arising within five years (excluding accessories/batteries).
  • Lifetime Maintenance: Effective from the date of purchase, should any issues arise after the initial 5-year period, WUBEN extends paid repair services exclusively to registered customers.
Note:
  • If proof of purchase is unavailable, the manufacturing date will serve as the reference point (Customers are kindly requested to provide the product's Serial Number (SN)).
  • All gifts and products that have undergone warranty repair are not eligible for return.
  • In the event of disputes, both parties shall engage in negotiations to reach a resolution.

Warranty Exclusions

  1. Damage resulting from deliberate actions or misuse.
  2. Damage incurred due to failure to adhere to the instructions outlined in the user manual.
  3. Damage attributed to abnormal wear and tear.
  4. Damage resulting from uncontrollable external factors.
WUBEN reserves the right of final interpretation.